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County Departments>Emergency Management>Dispatch>What to Expect When Calling 9-1-1

What to Expect When Calling 9-1-1
Be Prepared
Remain Calm
Typical Questions
Handling Medical Emergencies
Remember...
Be Prepared Top
Address Sign Post address & phone number by the phone for emergencies. Post your address at the end of your driveway
Remain Calm Top

Use a clear, calm, voice.  Don't rush your information.
State what the problem is & what help is needed.
While the dispatcher is gathering your information, another dispatcher may already be calling the first responders.
Typical Questions Top
The dispatcher will ask key questions to ensure the right help is sent. Typical questions might include:

      What is the address/location of the emergency?
      What is the phone number?
      What type of emergency is this?

Questions regarding domestic violence:

Is the violence happening now?

Are there any weapons in the house? Are others at risk?

Are there any injuries?  What are they?

 

Questions in case of fire: 

What is the location of the fire?

What is burning?
Are people trapped or hurt?
Where is the caller calling from?

 

 
Handling Medical Emergencies Top
All dispatchers are Emergency Medical Dispatchers!  They will stay on the line  with  the caller  and   help  while  the  caller  is waiting for medical emergency  help to arrive.


Dispatchers will ask you what the injury or illness is, if  the  person is conscious, and what their age is?


Dispatchers can give instructions  to those administering CPR, treating minor injuries etc.
Remember... Top
The more information you can give the dispatcher, the easier it is for him/her to prepare the first responder who is traveling to the scene.
This page last updated on 1/4/2008.
 
This site is supported by the Leelanau County Board of Commissioners, participating agencies, and the community.
The Leelanau County Government Center is located at:
8527 E. Government Center Dr., Suttons Bay MI 49682 
Toll Free Phone #  1-866-256-9711