The Emergency Management/ 9-1-1 Center is located in Suttons Bay, 2 miles east of the town of Lake Leelanau. The attractive new complex was completed in December, 2004, and is now home to Leelanau County Dispatch / 911. Dispatchers are generally the first contact made during an emergency. They are considered a critical link between the public and Emergency Services. Leelanau County Dispatchers are highly trained in the latest technology, which allows them to offer the best possible service to the residents of our area.
Dispatchers field all calls coming into the center using the CAD system (Computer Aided Dispatch). The CAD system is interfaced with computer systems in the Emergency Services network, facilitating a quick dispatch of the appropriate agency in response to a request.
When To Call 9-1-1 For Help
To request an ambulance for illness or injury.
To report an accident.
To report a fire or smoke.
To report a chemical spill.
To report wires down.
To report any crime.
To report suspicious activity.
To report a reckless or possible drunk driver.
To request assistance at any time from Police, Fire, or Emergency Medical personnel.
For All Other Calls… Administrative, Informational, Officer Follow -up, Animal reports, etc. Please call 231-256-8800. For Police Reports please call 231-256-8681.
Be Prepared
Post address & phone number by the phone for emergencies.
Post your address at the end of your driveway.
Remain Calm
Use a clear, calm, voice.
Don’t rush your information.
State what the problem is & what help is needed.
Remember- While the dispatcher is gathering your information, another dispatcher may already be calling the first responders.
Handling Medical Emergencies All dispatchers are Emergency Medical Dispatchers! They will stay on the line with the caller and help while the caller is waiting for medical emergency help to arrive. Dispatchers will ask you what the injury or illness is, if the person is conscious, and what their age is? Dispatchers can give instructions to those administering CPR, treating minor injuries etc.
Remember. . .
The more information you can give the dispatcher, the easier it is for him/her to prepare the first responder who is traveling to the scene.
Calling 9-1-1 To Report a Traffic Accident
The caller should stop near, but not at the crash site and pull as far off the road as possible before calling.
Tell the dispatcher how many vehicles are involved, the make and the color.
If there are any injuries.
What are the crossroads or landmarks nearest to the accident scene?
Witnessing a Crime
Get as much information as possible.
Include a description of the suspect and license plate number.
Don’t investigate on your own!
From a Cell Phone
State your location, your phone number & name, & what you are reporting.
Typical Questions:
The dispatcher will ask key questions to ensure the right help is sent. Typical questions might include:
What is the address/location of the emergency?
What is the phone number?
What type of emergency is this?
Questions regarding Domestic Violence:
Is the caller the victim?
Is the violence happening now?
Are there any weapons in the house?
Are others at risk?
Are there any injuries? What are they?
Questions in case of Fire:
What is the location of the fire?
What is burning?
Are people trapped or hurt?
Where is the caller calling from
This page last updated on 7/21/2006.
This site is supported by the Leelanau County Board of Commissioners, participating agencies, and the community.
The Leelanau County Government Center is located at
8527 E. Government Center Dr., Suttons Bay MI 49682
